MarMel-Bali

Refund Policy

Digital model files are supplied immediately after payment. Because a downloaded file cannot be returned, purchases are generally final once download access has been provided, except where consumer law requires otherwise.

Consumer guarantees

Nothing in this policy removes rights that cannot legally be excluded. Where consumer law gives you a remedy for a faulty, misdescribed or undelivered digital product, MarMel-Bali will provide the remedy required by law.

When we will help

Contact marmelbali@gmail.com within 14 days if the supplied archive is corrupted, materially different from its listing, or missing a stated file. We may repair or replace the file before considering a refund, unless the law requires a different remedy.

Compatibility

Review the listed formats, software versions and technical details before purchasing. A change of mind, mistaken purchase, lack of suitable software or hardware, or failure to read the listing does not normally qualify for a refund.

Unauthorised payment

Report suspected fraud promptly. Payment disputes may pause download access while the transaction is investigated.